Chat & contactsin one place
The CRM for bus companies – live chat, contacts and the full customer history right inside Busly. No more switching between email, WhatsApp and phone notes.
One channel for every customer conversation
Requests, offers and bookings run through Busly in a structured way – the chat is for everything in between. Sort out questions and details right on the job, without falling back on email or WhatsApp.
- Anyone who books is reachable right in chat – no number hunt
- Every conversation sits on the job, with booking and history
- Photos, passenger lists & documents shared right on the job
- Your whole team from one inbox – not from private phones
Your customer database, neatly organized
Every customer in one place – with company details, notes and everything you need for the next trip. Business and private customers separated, searchable in seconds.
- All customers at a glance, searchable and filterable
- Business and private contacts with their own fields
- Internal notes per customer – visible only to your team
The full customer history on one timeline
Every booking, every offer and every invoice – chronologically per customer. You instantly see what you last drove together and how much revenue is behind it. Perfect for repeat business and loyal customers.
Offer sent: Gala shuttle, city hall
Booking created: Company anniversary – guest transfer
Invoice created: Summer party – guest transfer
Booking created: Trade fair shuttle, Munich
No conversation gets lost anymore
Mark finished conversations as done, archive old ones and see at a glance where a reply is still missing. Your inbox stays tidy – even when inquiries pour in.
- “Open” and “done” status per conversation
- Unread badges show where action is needed
- Closed conversations cleanly archived
Part of your complete Busly management
The CRM isn't a separate tool – it lives in the same platform as dispatching, offers, bookings and invoices. One login, everything connected.
Your customer CRM in 4 steps
From account to loyal customer – with no extra effort
Register for free
Sign up as a bus company, add your company details and get started right away.
Contacts build themselves
Every customer who inquires or books via Busly automatically becomes a contact in your CRM.
Stay in direct contact
Clear up questions and share files – in chat, right on the relevant job.
The relationship grows
Bookings, offers and invoices collect on the contact – ideal for repeat business.
Included in the Busly package
No surcharge, no separate CRM subscription
CRM, live chat and contact management are part of your free Busly account for bus companies.
Frequently asked questions
Everything about CRM and communication on Busly
Nothing extra. Live chat, contact management and customer history are part of your free Busly account for bus companies – no surcharge and no separate subscription.
No. Customers chat directly via the Busly platform where they submitted their inquiry. You manage all conversations centrally in your dashboard.
Yes. New messages appear instantly, with no need to reload the page. An unread counter always shows you where a reply is still open.
Yes. You can send and receive images, PDFs and documents such as offers or trip plans directly in the chat.
Closely. Every contact automatically links to their requests, offers, bookings and invoices. That gives you the complete customer relationship in one place.
Bring your customer communication into one place
Start for free – live chat, contacts and history ready to go right away.